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Think you have been hacked?
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TOPIC: Think you have been hacked?
#11
Think you have been hacked? 5 Months, 2 Weeks ago Karma: 0
If you notice some changes on your website (added text, images moved etc) then you may have been compromised. Although we keep our servers as secure as possible - security flaws in website software and other issues mean that you may have been hacked.

Another sign of your site being compromised is receiving "bounce" emails for emails that you have not sent - although these are sometimes because someone has spoofed your email address when sending out spam it can also mean that someone has managed to upload bulk email sending software to your hosting account and is spamming people directly from your account!

Whatever the problem you need to contact us immediately - if we catch the problem quickly enough we may be able to restore your account from the daily backups - if this is not the case then we would need to go through your account and remove all code and files that the hacker has uploaded.
Another reason to contact us as quickly as possible is that is your domain is sending out 1000's of spam emails then it is very likely that the server you are hosted on will get blacklisted by the various spam services on the net. This causes a massive issue for not just you but us and all other clients on the same server - because the majority of emails sent out by the server will be rejected by spam filtering software.

We cannot monitor all websites 24/7 looking for hacks - so it is YOUR responsibility to let us know if you spot anything suspicious on YOUR website.
 
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