Frequently Asked Questions

Web Design

Our preferred method of payment is via Bank Transfer (BACS). All invoices we send include our bank details. We also accept all major credit & debit cards via PayPal, PayPal payments, Cheques and Cash (local customers only - do not send cash via post.)
Web design can be quite complex to do correctly but we do strive to deliver the majority of projects within 7 - 10 days for basic websites. If your website will take longer then you will be informed during the initial quote.
As with most bespoke products the cost depends on the amount of work involved, as a guide we can build basic bespoke websites from £300 and eCommerce websites from £600.
Yes of course - we pride ourselves on the support we give to our clients after their websites are finished. We are available for alterations / modifications or even just a chat about marketing etc
Yes we do - we own our own UK based servers and have them setup just how we like them - fast and secure. Our servers are not "maxed out" or "overloaded" like some generic hosting companies because we charge a slightly higher fee - we feel that this is better overall for our clients and their websites. Web Hosting starts from £50 per year.

Social Media Management

Absolutely not - all posts are from your own social media accounts so people will think it's you / your business that is posting. We operate a strict confidentiality policy and will not disclose our management of your accounts.
Unfortunately due to the confidentiality conditions (above) we cannot provide details of any clients we provide social media management for.
Nope - we work week by week, we ask all social media management clients to pay on a Friday for the following weeks work. There are no contracts or long term arrangements.
Of course - every business gets the odd negative comment from time to time and it's how you handle it that reflects in a positive way. We will attempt to engage anyone who leaves negative comments to resolve their problems on your behalf, keeping you informed at every step.
Of course - its part of what we do... We DO NOT "buy" fans or followers like some of our competitors as these are usually fake accounts or people being paid just to follow other accounts - they have no interest in your business and are worthless.
We won't lie to you - social media does not suit every business model... For example if you business serves other businesses (accountant, metal fabrication etc) then social media probably won't work for you - but if you own a business selling products / services to the public then the chances are it WILL work. If you contact us for a quote and we don't think social media will work for you - we will tell you straight away.

Pre-Sales Question?

We are available Mon - Fri (9am - 5pm) for any pre-sales questions you may have, just contact us via our contact page, drop us an email to sales@totalwebdevelopment.co.uk or use the live chat box (below).

Got a problem?

Existing clients can contact us out of office hours either via email or a dedicated mobile number (given to all clients). Emergency issues (website not working, email not working etc) will be dealt with ASAP.

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